Return, Refund & Exchange Policy

Last Updated: 14 September 2026

At Jewellery Vibes Jaipur, we carefully inspect and pack every order before dispatch to ensure that your jewellery reaches you in proper condition. Please read this policy carefully before placing your order.

1. No Return / No Refund for Change of Mind

We do not accept returns or provide refunds for reasons related to a change of mind or personal preference.

This includes, but is not limited to:

• Change of mind after placing the order
• Product is no longer required
• Change in colour or style preference
• Incorrect size selected by the customer
• Product does not meet personal expectations
• Correct product delivered without any verified defect or damage

For eligible issues, an exchange or other applicable resolution may be provided subject to verification.

2. When Is an Exchange Available?

An exchange may be available if you receive:

• A damaged product
• A wrong product
• A missing item
• A product with a verified manufacturing defect
• A product materially different from what was ordered

Any such issue must be reported within 24 hours of delivery. Requests reported after this period may not be accepted.

3. How to Contact Us for an Exchange

If you receive a damaged, defective, wrong or missing product, contact us within 24 hours of delivery.

You can submit your exchange request through:

• WhatsApp: Contact us through our official WhatsApp number.
• Email: Send your request to our official customer support email.

Please include your Order Number, Customer Name, description of the issue, required photographs and complete unboxing video.

4. Complete Unboxing Video Is Mandatory

For claims relating to damage, wrong product, missing item or product condition, a complete, continuous and unedited unboxing video is required.

The video must:

1. Start before opening the package.
2. Clearly show the shipping label and order details.
3. Show that the package is sealed before opening.
4. Show the package being opened from start to finish.
5. Clearly show all products and items received.
6. Clearly show any damage, defect, wrong or missing item.
7. Be continuous and completely unedited.

5. Damaged Product

If your jewellery arrives damaged, contact us within 24 hours of delivery through WhatsApp or Email.

Please provide:

• Order number
• Complete unboxing video
• Clear photographs of the damaged product
• Clear photographs of the outer packaging
• Clear photographs of the inner packaging, if applicable
• Brief description of the issue

Our team will review and verify the claim. If the damage is verified and approved, we may arrange an exchange/replacement, subject to availability.

6. Wrong Product Received

If you receive a product different from the one ordered, contact us within 24 hours of delivery through WhatsApp or Email.

A complete and continuous unboxing video is required for verification. Once approved, we will arrange an exchange for the correct product, subject to availability.

7. Missing Item

If any item is missing from your order, report it within 24 hours of delivery through WhatsApp or Email.

A complete unboxing video showing the package being opened from start to finish is required for verification.

Claims without sufficient evidence may not be accepted.

8. Exchange Conditions

For an approved exchange:

• The product must be unused and unworn.
• The product must be in its original condition.
• Original packaging and tags should be retained.
• All included accessories should be returned.
• The product must not show signs of misuse or alteration.
• Exchange is subject to product availability.

9. Products Not Eligible for Exchange

Exchange requests may not be accepted if the product:

• Has been worn or used.
• Has been altered or modified.
• Has been damaged after delivery.
• Shows signs of scratches, wear or misuse.
• Has been exposed to chemicals, perfume, water or improper handling.
• Is returned without original packaging or tags, where applicable.

10. Refund Policy

Jewellery Vibes Jaipur generally does not provide refunds for change of mind, personal preference, incorrect selection or other non-defect-related reasons.

For an approved complaint involving a defective, damaged, wrong or otherwise non-conforming product, the resolution will be determined after verification and may include replacement, exchange or refund where required under applicable law.

11. Return / Exchange Shipping

If an exchange is approved because of a verified damaged, defective, wrong or missing product, we will coordinate the return and replacement process as applicable.

For customer-requested exchanges not related to a verified defect or error on our part, additional shipping charges may apply if such exchange is offered.

12. Exchange Request Process

To request an exchange, contact us through WhatsApp or Email within 24 hours of delivery.

Your request should contain:

• Order Number
• Customer Name
• Issue / Reason for Exchange
• Complete Unboxing Video
• Clear Product Photographs
• Packaging Photographs

Our team will review the information provided and determine whether the request qualifies for an exchange.

13. Important Notice

We strongly recommend recording the complete unboxing process from the moment the sealed package is received until the product has been fully removed and inspected.

This helps protect both the customer and Jewellery Vibes Jaipur against disputes relating to damaged, missing or incorrect products.

Incomplete, edited or unavailable unboxing videos may make it difficult for us to verify a claim.

14. Contact Us

For any return, refund or exchange-related queries, please contact us within 24 hours of delivery using WhatsApp or Email.

Please mention your Order Number in your WhatsApp message or Email so that our team can process your request efficiently.

This policy is subject to applicable Indian laws and regulations.